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Enabling Convergence with iGneiTeiGneiTe partners with providers of best-of-breed pricing, rating, and billing solutions for companies providing triple play and multi-play service offerings. These solutions provide superior product application modules to support these functions, enabling quick to market implementations, as well as allowing your organization to be nimble enough to move with the market as new and more complex services arrive. iGneiTe’s relationship with our partners has given us experience on how to expand on their products' default functionality to further enable your business for true Automated BSS solution. We come to the table with the experience and know-how to get your business to a truly automated billing and support architecture. iGneiTe extends your billing solution in the following areas:
Many companies, before making a capital investment in a billing system choose to invest in a short term proof of concept for product validation. iGneiTe provides proof of concept development services. Typically, the customer provides up to five of their most complex billing scenarios and we configure the billing system to reflect the scenarios. iGneiTe has the experience and expertise to guide the customer through their presale decision making process, giving them the confidence that their system will function to their business process satisfaction. Real time charging of credit cards at the time of activation, mid period usage threshold breaches, and re-upping pre-paid services is a part of daily business. iGneiTe can develop a process that supports all your real time and monthly batch cycle credit card processing needs, and, fits into your billing system's invoicing processes. Customer Self Care PortalSelf Care is a requirement of today’s multi service communication service providers’ customers. Service activation, account maintenance, invoice viewing, usage detail reporting, payment processing are integral to compete in today’s market. We can build a custom Customer Portal to meet your organization’s unique business needs, provide a default set of functionality, or a combination of the two. iGneite can brand portals and segment account data elements to allow you to provide these tools to your resellers and their customers as well. Providing quick and accurate information about account and service data to internal personnel is key when ensuring efficient customer care calls. Empowering your care staff with tools to make service changes, provide payment processing functionality, apply rebates and credits, send help tickets to your internal help desk applications, and to track usage and prepay balances can make or break a customer experience. Let us help you develop an internal customer care interface that puts the power of your billing system in your care organization’s hands. Discounts and promotions are an integral component in gaining and retaining customers. Defining a full breadth marketing plan and implementing it in your billing system is a critical business function that must not only perform accurately, but must accurately inform the customer on invoices and statements. Defining flat rate or percentage based discounts with calendar terms, usage discounts by thresholds or banded pricing rules, free services for customer loyalty, and/or upgrade or downgrade discounts are all examples of promotions iGneiTe can implement in your installation. Statements are required when credit card billing is used by your organization. With some billing systems, the invoice process does not take payments into account when creating outgoing invoices for customers. Statements allow your organization to present an invoice payable and the matching credit card payment on the same document, showing both the invoice and receipt. Let us help you create the best customer statement possible to reduce customer confusion. We can produce both paper and/or online statements, whichever best fits your business model. Sample Telco Statement Tax Calculation and Compliance Tax calculations and compliance can be very complex. Whether you use an offline taxation package like Billsoft or an internal tax calculation process through your billing system, generating and remitting taxes within state law is critical. iGneiTe has helped many organizations understand and implement taxation strategies, whether they are a service provider only, or they support the reseller model. Let us help you wade through the mirky waters of wireline and wireless telecom taxes, VoIP taxes, sales and use taxes, taxable address validation, and remittance by state and jurisdiction. Many businesses have the need to generate mid-cycle or interim invoices for customers. Often times, this requirement is needed to bill high volume usage customers mid-cycle to ensure large usage charges are not walked away from by customers deactivating service. Generating processes to perform these activities can be complex, especially if your organization’s standard bill cycle is a monthly batch process. iGneiTe can help you understand the options available to support mid-cycle billing runs, and the processing needed to support this capability. Rating and mediation of incoming usage transaction records can be the largest consumer of CPU and data storage in any communication service provider’s billing application. Designing intelligent grouping and summarization of data during the mediation process, that both you and your customers can live with for billing is an important component of your business. Subsequently, rating of transactions at near or real time is also important. Let iGneiTe help you explore all your options in these areas; taking into account short and long term transaction growth rates, desired rated transaction intervals verses all incoming transactions, length of usage data retention, and data exposure to customers. Integration to External Applications Some billing systems include a large and encompassing API set to be used to integrate the system's data and functionality into external applications. iGneite’s integration professionals can tie your system's instance to your provisioning application, order management system, sales force automation tools, contact stores, intranet or extranet, middle ware, or even an external billing source. iGneiTe has extensive experience using our partner's product's function class libraries, and we can help your organization understand the best strategy to implement any integration needs you may have. Complex Price Plan and Service Offerings The true power of best-of-breed billing systems lies in their open and robust price plan and service offering creation abilities. Multiple product service bundles, shared usage service components, multi level reseller offers that charge the customer but pay the service provider simultaneously, are powerful but can become very complex very quickly. iGneiTe has built hundreds of complex service offerings in these billing systems, for customers across multiple business markets. Let us help your organization get the most out of your billing software solution by allowing us to help you define and implement the service offering that reflects your business objectives and its differentiation in the marketplace. iGneiTe specializes in integration services for the Telecommunications and Telemetry/M2M industries. If your company is billing for usage or B2B transactions, we can support your initiatives. Our consultants provide expertise in convergent billing project management, configuration, and enhancement development. Call today to discuss how we can extend and enhance your billing system solution. |
