"Igneite took over management of our Sales Force Automation project in the midst of an extremely volatile rollout. The two major vendors assigned to the project had conflicting methodologies and the business users consisted of disparate sales groups scattered throughout the country. Despite these obstacles, Igneite was able to focus and manage resources to successfully implement a Lead Tracking system that is accessible to over 700 users. The project was both under budget and on time."

Stephen Reed, Director - IT Development, NTT/Verio.

The Business

Verio Inc. is a wholly owned subsidiary of NTT Communications Corp., which provides long distance and international telecommunications reaching over 200 countries worldwide. Verio is the world's largest operator of Web sites for businesses and a leading provider of comprehensive Internet services.

The Solution

The Sales Force Automation (SFA) project was charted with the configuration and implementation of SalesLogix, a lead tracking and customer management software. The SFA project included the rollout of a web-based solution to all client sales regions in 33 cities across the US, and the import of existing sales databases. iGneiTe was engaged as project manager of the SFA team.

The Resolution

iGneiTe achieved all project goals, including:

• Documentation of business requirements of numerous disparate sales teams across the United States.
• SalesLogix training and follow-up for over 700 end users.
• Successful import of over 400,000 contacts and 100 different databases.
• Integration of numerous lead-generating systems into SFA.
• Resolution of firewall issues at 33 different sales sites.
• Help Desk setup and training to receive and resolve over 300 calls.

iGneiTe was able to step in, take control of a major-funded project and complete the rollout under budget and on time. The SFA project required an understanding of the sales hierarchy and IT development structure, as well as timely use of project management methodology tools.