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convergent billing / BSS / OSS staff augmentation advanced web services |
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Check's In the Mail? Planet Confirm ItIrving, TX (PRWEB) July, 2003 -- At the National Association of Credit Managers (NACM) Southwest Expo, iGneiTe, A Dallas based consulting company, unveiled a tracking service called Planet Confirm to enable companies to track the routing and delivery of regular mail through the US Postal Service (USPS). On the heels of a successful implementation of Planet Confirm at a Competitive Local Exchange Carrier (CLEC), iGneiTe provided information on how the technology works and how companies are using the service to improve collections processes and customer service. "We believe there is real opportunity to leverage this technology within the credit management profession", said Dottie Rath, President and COO of NACM Southwest. "Companies are continually looking for ways to improve processes and reduce costs and the Planet Confirm service shows promise." The Planet Confirm technology enables companies to track inbound and outbound mail traffic through the United States Postal Service (USPS). For credit professionals, the technology can be used to track the delivery of invoices and payments to and from customers, enabling customer service to verify the "check is in the mail". "In the short time this service has been available, we have seen our customers achieve measurable reductions in mailing costs and customer service costs as well as improvements in overall customer service", according to Andrew Sisson, Managing Partner of iGneiTe. "We believe we have just scratched the surface on how businesses can leverage this technology to improve processes and reduce costs." The Planet Confirm technology is built on the USPS Confirm subscription service, which allows companies to provide a special barcode, called a Planet Code, on individual mail pieces for tracking throughout the mail system. As the mail traverses the system to its destination, the letters are scanned at each mail facility and the scan information is provided automatically to the company on a frequent basis. About NACM About iGneiTe | |||||||||
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